Head of Operations

Operational Leadership

• Oversee day-to-day operations across Account Services, Project Services, Finance, and HR departments, ensuring alignment with organizational goals.
• Build and manage operational frameworks, processes, and tools to enhance efficiency and scalability.
• Serve as a strategic partner to senior leadership, providing insights and recommendations to improve service delivery and operational effectiveness.

Team Management

• Lead and mentor direct reports, including the Account Director, Director of Finance, HR, and Operations Assistant, fostering a high-performing and collaborative team environment.
• Ensure efficient resource allocation across teams and monitor utilization to meet business demands.

Business Operations

• Manage finance and accounting processes, including monthly cash flow analysis, budget tracking, and accounts receivable/payable.
• Oversee vendor relationships and contracts, negotiating favorable terms and ensuring high-quality service delivery.
• Drive operational alignment across client services, new business, and finance functions to optimize workflows.

HR & Talent Management

• Oversee HR functions, including recruitment, onboarding, payroll, and employee relations, to maintain a strong and motivated team.
• Plan and execute team-building initiatives and internal communication strategies to foster a positive company culture.
• Collaborate with HR to implement policies, training, and systems that support employee growth and compliance.

Project Oversight

• Ensure efficient planning and execution of client projects, maintaining control over budgets, timelines, and resource utilization.
• Monitor and track project P&Ls, ensuring profitability and alignment with financial objectives.

Systems & Processes

• Own and manage the agency’s operations stack, including project management, documentation, and collaboration tools.
• Identify, implement, and refine systems, processes, and protocols that enhance service delivery consistency and efficiency.
• Manage permissions and access rights for team and client systems, ensuring security and functionality.

Strategic Support

• Partner with the COO and other senior leaders to execute change management initiatives and streamline operational processes.
• Provide insights and reports on resource needs, utilization, and financial performance to support strategic decision-making.
• Contribute to business development efforts by assisting with project scopes and client engagements.

• Minimum of 3 years of experience leading operations in a creative or advertising agency.
• At least 10 years of overall business operations experience in progressive roles.
• Bachelor’s degree in finance, economics, business, or marketing (preferred).
• Proven experience overseeing HR functions for at least 2 years, including payroll and recruitment.
• Strong analytical skills with the ability to translate big-picture goals into actionable plans.
• Exemplary verbal and written communication skills, essential for team management and client interactions.
• Deep understanding of branding and creative fields, with the ability to engage in strategic discussions.
• Proficiency in financial management tools (e.g., QuickBooks, Excel) and project management platforms.

• Strategic Thinker: Ability to balance high-level vision with detailed execution.
• Collaborative Leader: Skilled in team-building, mentorship, and fostering a positive work environment.
• Problem Solver: Proactive in identifying challenges and implementing effective solutions.
• System Builder: Adept at developing and refining processes to ensure efficiency and consistency.

This role is an opportunity for a dynamic leader to shape the operational backbone of a growing organization, driving strategic initiatives and delivering measurable impact.

To apply:

Please send an email titled “Head of Operations” to jobs@bellweather.agency with the following:

• Your resume
• A cover letter sharing a bit of your story and what excites you about Bellweather